Refund policy

At Monvica Bags, your satisfaction is our priority. We aim to provide a smooth and worry-free shopping experience through our Return & Refund Policy.

Eligibility for Return, Refund, or Replacement

You may request a return, refund, or exchange within 7 days of receiving your order. Unfortunately, requests made after this period cannot be accepted.

To qualify for a return or refund, the item(s) must be:

  • Unused
  • In original condition
  • Returned in original packaging

You are eligible for a return or refund in the following cases:

  • You received the wrong product
  • The product has manufacturing defects
  • The product was damaged during shipping (eligible for free exchange or refund)
  • The product appears to have been tampered with

Important Notes

  • Change of mind is not accepted as a valid reason for return
  • A 25% restocking fee will apply to all returned items
  • Return shipping costs are the responsibility of the customer
  • If you cancel or request a refund, a 5% transaction fee will be deducted from your refund

Refunds (If Applicable)

Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original payment method within a few business days.

Exchanges (If Applicable)

We only offer exchanges for items that are defective or damaged.

To request an exchange for the same product, please contact us at:

Email: monvicabags@gmail.com

Our team will provide you with further instructions, including the correct return address.

Late or Missing Refunds (If Applicable)

If you have not received your refund yet, please follow these steps:

  • Check your bank account again
  • Contact your credit card provider (processing times may vary)
  • Contact your bank (delays may occur on their end)

If you have completed all of the above and still have not received your refund, please contact us at:

Email: monvicabags@gmail.com

Sale Items (If Applicable)

Sale items are eligible for returns and refunds, provided they meet the same conditions outlined in this policy.

We value your satisfaction and are committed to resolving any issues promptly.
If you have any questions or concerns, feel free to contact us:

Email: monvicabags@gmail.com